Your BFF’s Nha Trang Treasures

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FAQ

How long does shipping take to the U.S., and is it free?

We ship from Nha Trang to all U.S. regions via EMS. Major cities take 5-10 business days; islands/rural areas take 7-14 days. All products ship free with tracking.

What is your return and refund policy?

Returns accepted within 30 days for unused items. Free return label provided via nhavibe.com/returns. Refunds processed in 7 days; exchanges subject to availability.

How do I care for my rattan accessories and bracelets?

Wipe rattan hats/bags with a dry cloth, avoid water. Store bracelets in a cool, dry place to protect resin charms.

What payment methods do you accept, and is my payment secure?

We currently offer PayPal for seamless, secure transactions worldwide. Our site uses SSL encryption to protect your data, ensuring a safe shopping experience.